Your data rights (UK GDPR)

UK data protection law — the UK GDPR and the Data Protection Act 2018 — gives you clear rights over the information we hold about you. This page explains each one in plain English and how to use it.

The right to be told

You can expect a clear explanation of what we hold and why. Our privacy notice sets that out, and we will always tell you at the point we ask you for information.

The right to see your information

You can ask for a copy of everything we hold about you. This is called a subject access request. It is free, and we will reply within one month. If your request is very large we may take up to two further months and will tell you why.

The right to have it corrected

If something we hold is wrong or incomplete, tell us and we will correct it.

The right to be deleted

You can ask us to delete your information. We will do so unless we are required to keep it — Gift Aid and donation records, for example, must be kept for seven years for tax purposes.

The right to limit how we use it

You can ask us to pause our use of your information, for example while a correction is being checked.

The right to object

You can object to our using your information where we rely on legitimate interests, and you can stop marketing emails at any time with no reason needed.

The right to move your information

Where you gave us information electronically and we rely on your consent or a contract, you can ask for it in a portable, machine-readable form.

Decisions made by computer

We do not make decisions about people using automated profiling. Grant, job and membership decisions are always made by people.

How to make a request

Email Info@duet.org.uk with what you would like us to do. Please tell us enough for us to find your records — the name and email address you used, and roughly when you were in contact. We may ask you to confirm your identity so that we do not release information to the wrong person.

If you are unhappy

Tell us first at Info@duet.org.uk and we will look into it. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk, 0303 123 1113. Complaining to the ICO does not cost anything.